Return Policy

Cancellations
All orders cancelled $250 or less will incur a $12.50 fee.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase to be included with the return.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If an order originally qualified for Free Shipping and the returned item(s) disqualify the order for Free Shipping, your refund will include credit for the item(s) less the original cost to ship the order.

There are certain situations where only partial refunds are granted (if applicable):

– Any item that is returned more than 14 days after delivery

_ Custom design colours are non refunable

Late or missing refunds
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@rubiomonocoat.com.au

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
Unfortunately we cannot exchange items.

Shipping
To return your product, you should mail your product to:

Rubio Monocoat Australia
ATTN: Returns
37 Jessie Street, Cremorne, VIC 3121 Australia

Please be sure to package the product well to prevent damage during transit.

Return damaged products are non refunable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.

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